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Shipping Policy

BANANA ADS
Thattil Arcade, Pulliparamb, Kalathode
Thrissur – 680655
Phone: 9497250566

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on Sundays or public holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. Customers will be notified of any significant delays.

Shipping Coverage

We currently ship across India. For international shipping inquiries, please contact us at 9497250566 before placing an order.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on the delivery location and order weight.

Free shipping may be offered on selected products or promotional orders as announced on our website.

Estimated Delivery Time

• Kerala: 2–5 business days
• South India: 3–7 business days
• Rest of India: 5–10 business days

Delivery times are estimates and may vary due to courier availability, weather conditions, public holidays, or other unforeseen circumstances.

Shipment Tracking

Once your order is shipped, you will receive tracking details via SMS, email, or WhatsApp (where applicable).

Damaged or Lost Shipments

If you receive a damaged package or if your shipment is lost in transit, please contact us within 48 hours of delivery or expected delivery date.

We will work with the courier partner to resolve the issue and provide a replacement or refund where applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Surya Global Wellness Center is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Contact Information

BANANA ADS
Thattil Arcade, Pulliparamb, Kalathode, Thrissur – 680655
Phone: 9497250566